Own It!: The Organisational Treatment Catechism

As an organisational therapist, I have an easy catechism that I comply with: “The customer constantly owns the issue, the customer constantly owns the option”.

This is an essential concept in my technique to treatment and is based upon the mentors of the well-known psychologist, Carl Rogers.

According to Rogers, “the only individual who can alter the customer is the customer themselves. The therapist’s function is to develop an area for modification to occur.” And “the great therapist is consistent, authentic, compassionate, and non-judgmental”.

This implies that as a therapist, I should be genuine, understanding, and non-judgmental when dealing with customers. I should likewise be consistent, suggesting that my words, actions, and sensations should agree with each other.

This concept is essential due to the fact that it acknowledges that the customer is the professional in their own life and has the power to fix their own issues. By holding the area for the customer to appear their own experiences, I can assist them to contemplate the origin of their problems and discover their own special options.

For instance, when dealing with an organisation that is dealing with an issue with low staff member spirits, I would not use my own viewpoints or recommend an option. Rather, I would deal with the organisation to check out the underlying reasons for the issue, such as bad management, absence of interaction, or an uncertain business vision. By doing this, the organisation can establish its own option that is customized to its particular requirements and culture.

I likewise comprehend that the customer is not simply an organisation, however likewise its workers and all the Folks That Matter ™. This implies that I pick a holistic technique to treatment, considering the various viewpoints and experiences of all included.

In conclusion, my catechism “The customer constantly owns the issue, the customer constantly owns the option” is a crucial part of my technique to organisational treatment. By concentrating on the customer’s own experiences and dealing with them to discover their own options, I can assist organisations to conquer their obstacles and reach their complete capacity.